FAQ
Common questions about probes, data, security and deployment.
Does PingIQ need inbound access to my network?
No. The probe makes a single outbound HTTPS connection to the cloud. Syslog/NetFlow stay inside your LAN (devices send to the probe, the probe ships summaries out).
Do I need agents on every device?
No. One probe per site monitors everything: ICMP/TCP for any device, SNMP for network gear, WMI/SSH for hosts, syslog/NetFlow receivers for whatever you point at it. Agents on monitored devices are never required.
What happens when the internet drops at a site?
The probe keeps monitoring and buffers results locally, then uploads on reconnect. If the probe itself is unreachable for 15 minutes you get a probe-offline alert.
How are credentials stored?
SNMP, WMI and SSH credentials are encrypted at rest and masked in the UI. The probe receives them over TLS only.
Is my data isolated from other customers?
Yes — PingIQ is multi-tenant with tenant-scoped isolation on every record, and per-tenant notification credentials and templates.
Can I run PingIQ on-premises?
Yes. Cloud SaaS, managed on-prem (we deploy and operate it on your hardware) and fully self-hosted — including air-gapped — are all supported. See the Deployment page.
How do probe updates work?
One click from the dashboard; the probe verifies, installs and restarts itself, with automatic rollback to the running version on failure. See Probe management.